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Application
You can apply for your Saver travel card throughout the year; the cut-off date for requests is the 25th of each month. Due to provider processing times, travel card requests require a clear calendar month between receipt of your form and the effective travel start date (e.g. requests received before 25th September will be valid from 1st November). We will contact you by email (or letter if you don’t have access to a computer) to confirm when you can collect your card from Trent Barton in the Victoria Bus Station (Broadmarsh Bus Station is currently closed for refurbishment).

Payment
The cost is spread over 12 monthly instalments deducted from your net pay. When your card is due to expire we will contact you to advise that unless you request cancellation, your card will automatically be renewed for the following 12 months. We will also notify you if your instalments will increase due to a price increase imposed by Trent Barton.

Cancellation
You must notify us by email if you wish to cancel your card and we will arrange cancellation from the end of the month. You must return your cancelled travel card to the My Benefits Team on the 1st of the month, or the next working day if the 1st falls on a weekend or Bank Holiday.

If you cancel your card at the end of the 12 months you have purchased travel for no cancellation fee will be payable. If you cancel your card mid-year Trent Barton will charge a cancellation fee of £15 that will be deducted from your net pay.

Leaving NTU
If you are leaving NTU you must notify us by email and indicate whether you wish to either:

  • Cancel your card - please see above for details of this process. You can request for your card to remain valid until your last day of employment, and it must be returned to the My Benefits Team on your last day.
  • Keep your Saver card and continue to use it until the end of the 12 months travel period. We will deduct any outstanding balance owed from your final net pay, however, where this is not possible you will receive an invoice for the outstanding amount.

Lost, Stolen or Damaged Cards
If your card is lost or stolen you must contact Trent Barton immediately on 01773 712 265 and a replacement card will be issued at a cost of £3, payable by you, and your previous card will be invalidated.

Please view the Trent Barton website for further information, email talk@trentbarton.co.uk or call 01773 712265 with specific travel related queries.

If you have any questions about buying or cancelling your Saver card please contact us.

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